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Welcome Back to MOHAI

We can’t wait to see you! MOHAI is open to the public with limited capacity, revised hours, and new safety measures in alignment with recommendations from state, local, and federal authorities.

Read on to reserve/purchase timed tickets and learn about what to expect when visiting the museum.

What’s New at MOHAI

We are thrilled to welcome you back to MOHAI! Here are some important things to know as you plan your visit: 

Reserve/Purchase Timed Tickets

Masks Are Required

All visitors over the age of 2 must wear a mask for museum entry. If you forgot your mask, limited masks are available onsite, and locally made masks are available to purchase in the MOHAI Mercantile. We ask visitors to follow the directed path through the exhibits and wear a mask while in the museum.

Capacity is Limited

The total of number of visitors allowed in the building will be limited and may change as directed by Washington State and King County officials. Entry of parties into the museum will also be spaced to help disperse visitors through the galleries.

Timed Tickets Must Be Reserved for Entry

Museum capacities will be limited, so we require that all visitors, including MOHAI members, reserve a time slot prior to arrival. Click here to reserve/purchase timed tickets now.

Timed tickets are required to ensure admission. A 40-minute window will be printed on tickets for entry. Visitor entries into the museum are spaced to promote safe social distancing through the gallery spaces. There may be a short wait as museum staff check-in and orient other visitors. Our entry queue is outdoors, so plan for the weather.

Social Distancing is Encouraged

Stand Up Seattle: The Democracy Project is now on view. All of our permanent exhibits are also open, including The Bezos Center for InnovationTrue Northwest: The Seattle Journey, and Maritime Seattle. KidStruction Zone on the third floor is currently closed for visitor safety.

A one-way path and social distancing guidelines are posted to help visitors navigate through the museum and exhibits. Visitors are asked to stay separate from other groups and wait until smaller spaces are clear before entering. To make this easy, floor markers are now located throughout the galleries spaced six feet apart as a reminder of safe social distancing.

Museum interactives are updated to reduce the amount of contact required. Visitors are given styluses to use with the interactive exhibits. Our films are available to view, but seating is limited for each showing to promote social distancing.

Exhibits and Public Areas are Sanitized

Museum staff are sanitizing surfaces regularly for safety. Sanitized styluses will be provided to use with the interactive experiences. Hand sanitizing stations are located throughout the museum.

Group Size is Now Limited

Group size is limited to parties of 5 people. We are unable to accommodate school groups and tour groups at this time.

MOHAI Café

The MOHAI Café is currently closed. Pre-packaged snacks and bottled beverages are available for purchase from the MOHAI Mercantile. You may bring and eat your own food in the Microsoft Lakefront Pavilion on the first floor at a safe social distance from other parties. Food and drink are not allowed in the rest of the museum, but visitors are welcome to reserve a locker during their visit to store items while exploring the gallery spaces.

MOHAI Mercantile

Visit the MOHAI Mercantile to shop a selection of items from local artists, as well as books, jewelry, and souvenirs. Locally made face masks and prepackaged snacks and beverages are also available.

Exploration and Innovation Backpacks

Youth activity backpacks are currently unavailable.

Coat Check and Lockers

Coat check is currently closed. Limited lockers are available to store items and will be sanitized between uses. Please reserve a locker at the museum admissions desk.

Protect Yourself and Others

If you or a member of your party are feeling ill or have been in contact with someone who has exhibited symptoms of COVID 19, please visit at a later date. If you have already purchased your timed tickets please contact us at information@mohai.org to reschedule or request a refund.

What’s New For MOHAI Members

MOHAI Members Are Always Welcome

MOHAI members receive their complimentary admission benefit on every visit. This applies to the member and/or any additional named members on the membership account. To reserve your timed ticket(s), you must sign-in using the button at the top left of the ticketing page to receive your membership benefit at check-out. If you do not yet have an account, you may create one using the Register button, also on the top left of the ticketing page. If you have questions about your membership account or login information, please email membership@mohai.org or call 206.324.1126 ext 194.

Use Your Guest Passes When Reserving Tickets Online

Select the “Free/Reduced-Price Admission or Pay on Arrival” option from the ticket page to use a guest pass. This will reserve the timed ticket under your name. For entry, you must bring and redeem the hard-copy guest pass to the museum. We ask that you complete the form, and present your guest pass at the front desk when you arrive at the museum at your entry time.

Join or Renew Your Membership at the Museum

Visit the admissions desk to become a member or renew your membership. If you plan to purchase or renew your membership in person at the time of your visit, select the “Free/Reduced-Price Admission or Pay on Arrival” option to reserve your time slot and purchase the membership when you arrive.

Membership Extensions

We are deeply grateful for the support of our members during the museum closure.

All memberships that expired between March 31, 2020 and March 31, 2021 will receive an automatic grace period of six months for continued museum visits and member program tickets after reopening. During the grace period you may support MOHAI’s mission and renew your membership at any time for uninterrupted benefits.

All memberships that were renewed during the museum closure, through March 31, 2021, will automatically receive a membership extension for six months. Please consider making a gift in support of the museum during your membership extension if you are able.

Guest Pass Extensions

Guest passes are valid for one year. All guest passes held by active members that expired between March 31, 2020 and March 31, 2021 will be extended through July 31, 2021. We are unable to replace lost guest passes.

Reciprocal and Special Memberships

Participating reciprocal and special membership programs still have access to the museum through timed ticketing. MOHAI participates in the North American Reciprocal Museum (NARM) and Time Travelers programs. Chase Private Clients (CPC) are also welcome at the museum.

Please reserve your ticket in advance. To reserve advance tickets, select the “Free/Reduced-Price Admission or Pay on Arrival” option for the number of people that will be using this special rate. This reserves the time slot under your name for no cost. When you arrive to the museum at your selected time, please have your NARM, Time Travelers, or Chase CPC member cards ready to show the staff at the admissions desk.

Become a Member After Your Visit

You can apply a portion of your purchased tickets towards membership after your visit with your receipt. The admissions desk and membership staff can review membership options with you and help you join MOHAI as a member.

FAQs: What To Expect At MOHAI

Museum General FAQs

Since youth are free, do I still need to get a ticket for them?

Yes. Youth admissions count towards our building occupancy. To reserve their entry time, please select the youth ticket option which is priced at $0.00.

How can I get a walk-up ticket?

Advance timed tickets are required. Walk-up visitors may be accommodated if spots are available, but we cannot guarantee entry without a reservation.

Where do I go when I arrive to the museum?

Queues for entry will be outside at the front doors of the museum overlooking the grass of Lake Union Park. Please follow social distancing protocols while queueing for entry.

Can I reserve my ticket over the phone?

We recommend purchasing directly through the website, but if you are having difficulties please call us at 206.324.1126.

Do I need to create an account to purchase or reserve tickets?

No. If you are not reserving tickets as a member, you do not need to create an account.

Do I need to print my ticket?

No, you may present your ticket barcode on your phone screen or on paper. Museum staff can also locate your ticket through the name of the purchaser.

I didn’t receive the ticket in my email.

Check your email spam filter or allow emails from the mohai.org domain. You can also email information@mohai.org and we can check the status of the ticket or re-send the email. If you believe the transaction went through properly, staff at the museum can also locate the tickets when you arrive.

Can I reschedule my timed ticket?

Yes. Please email information@mohai.org and we can help you select a new time for entry. If it is the day of your scheduled arrival, please call us at 206.324.1126 and dial 0 to speak to Visitor Services.

Someone else wanted to join my party but tickets are no longer available online. How can they get in?

Walk-up tickets cannot be guaranteed. To ensure your entry together, please email information@mohai.org and we can help you select a new time for entry. If it is the day of your scheduled arrival, please call us at 206.324.1126 and dial 0 to speak to Visitor Services.

What if I’m late?

Timed tickets are valid for the date and time purchased. If you miss your arrival window, we cannot guarantee entry at a later time, although we will do our best to accommodate you. If it is the day of your scheduled arrival and you know you are going to be late, please call us at 206.324.1126 and dial 0 to speak to Visitor Services. With advance notice we should be able to get you into a new slot with minimal wait time.

Is reduced-price admission available?

Yes. In addition to our regular admission rates, we take part in a number of programs that offer free or reduced-price admissions to the museum.

If you or someone in your party will be receiving free or reduced-price admission with a guest pass or through a program like the North American Reciprocal Museum (NARM) program, Chase Private Client (CPC) program, Teen-Tix, Museums for All, Seattle Public Libraries, etc., please reserve a ticket under “Free/Reduced-Price Admission or Pay on Arrival”. When you arrive at the museum, you will be asked to present your credentials, coupon, or guest pass in order to receive your free or reduced-price admission.

How do I reserve a timed ticket if I plan to use a coupon or pass for reduced-price admission?

Please select the “Free/Reduced-Price Admission or Pay on Arrival” option for the number of people that will be using this rate. This will reserve the time slot under your name. When you arrive at the museum please present your credentials or coupon for the applicable programs and the staff at the admissions desk will check you in at the reduced rate.

I’m not sure if this coupon or pass applies.

Please email information@mohai.org for questions about our reduced-price admission promotions. Additionally, you can select the “Free/Reduced-Price Admission or Pay on Arrival” option for the number of people that will be using this rate. This will reserve the time slot under your name for no cost at this time. When you arrive to the museum at your selected time you can ask the staff at the admissions staff about applicable reduced-price admission rates.

Online Ticketing and Admissions FAQs

Are timed tickets required?

Timed tickets are required to ensure your admission.

How long can I stay?

There is so much to see at MOHAI, we hope you will take the time to enjoy it all. We are monitoring capacity so that all visitors stay safe while at the museum. We have calculated your visit time with our overall capacity, noting that the length of individual visits will vary. We encourage safe social distancing to make visits enjoyable for all guests.

Will I have to wait in line?

Visitor entries into the museum are spaced to help disperse visitors through the gallery spaces. There may be a short wait as museum staff check-in and orient other visitors. Our entry queue is outdoors, so please plan ahead for the weather.

Since youth are free, do I still need to get a ticket for them?

Yes. Youth admissions count towards our building occupancy. To reserve their entry time, please select the youth ticket option which is priced at $0.00.

How can I get a walk-up ticket?

Advance timed tickets are required. Walk-up visitors may be accommodated if spots are available, but we cannot guarantee entry.

Where do I go when I arrive to the museum?

Queues for entry will be outside at the front doors of the museum overlooking the grass of Lake Union Park. Please follow social distancing protocols while queueing for entry.

Can I reserve my ticket over the phone?

We recommend purchasing directly through the website, but if you are having difficulties please call us at 206.324.1126.

Do I need to create an account to purchase or reserve tickets?

No. If you are not reserving tickets as a member, you do not need to create an account.

Do I need to print my ticket?

No, you may present your ticket barcode on your phone screen or on paper. Museum staff can also locate your ticket through the name of the purchaser.

I didn’t receive the ticket in my email.

Check your email spam filter or allow emails from the mohai.org domain. You can also email information@mohai.org and we can check the status of the ticket or re-send the email. If you believe the transaction went through properly, staff at the museum can also locate the tickets when you arrive.

Can I reschedule my timed ticket?

Yes. Please email information@mohai.org and we can help you select a new time for entry. If it is the day of your scheduled arrival, please call us at 206.324.1126 and dial 0 to speak to Visitor Services.

Someone else wanted to join my party but tickets are no longer available online. How can they get in?

Walk-up tickets cannot be guaranteed. To ensure your entry together, please email information@mohai.org and we can help you select a new time for entry. If it is the day of your scheduled arrival, please call us at 206.324.1126 and dial 0 to speak to Visitor Services.

What if I’m late?

Timed tickets are valid for the date and time purchased. If you miss your arrival window, we cannot guarantee entry at a later time, although we will do our best to accommodate you. If it is the day of your scheduled arrival and you know you are going to be late, please call us at 206.324.1126 and dial 0 to speak to Visitor Services. With advance notice we should be able to get you into a new slot with minimal wait time.

Can my ticket purchase be applied to a membership?

Yes, the staff at the admissions desk can walk you through the membership options and apply a portion of your pre-purchased tickets to the membership price.

Is reduced-price admission available?

Yes. In addition to our regular admission rates, we take part in a number of programs that offer free or reduced-price admissions to the museum.

If you or someone in your party will be receiving free or reduced-price admission with a guest pass or through a program like the North American Reciprocal Museum (NARM) program, Chase Private Client (CPC) program, Teen-Tix, Museums for All, Seattle Public Libraries, etc., please reserve a ticket under “Free/Reduced-Price Admission or Pay on Arrival”. When you arrive at the museum, you will be asked to present your credentials, coupon, or guest pass in order to receive your free or reduced-price admission.

How do I reserve a timed ticket if I plan to use a coupon or pass for reduced-price admission?

Please select the “Free/Reduced-Price Admission or Pay on Arrival” option for the number of people that will be using this rate. This will reserve the time slot under your name. When you arrive at the museum please present your credentials or coupon for the applicable programs and the staff at the admissions desk will check you in at the reduced rate.

I have a reciprocal museum membership. Do I get complimentary admission?

Yes. MOHAI offers complimentary admissions to members that have the NARM accreditation on their member card. We still recommend reserving your timed ticket. Select the “Free/Reduced-Price Admission or Pay on Arrival” option for the number of people that will be using this rate. This will reserve the time slot under your name for no cost. When you arrive at the museum at your selected time, please have your NARM member cards ready to show the staff at the admissions desk.

I’m not sure if this coupon or pass applies.

Please email information@mohai.org for questions about our reduced-price admission promotions. Additionally, you can select the “Free/Reduced-Price Admission or Pay on Arrival” option for the number of people that will be using this rate. This will reserve the time slot under your name for no cost at this time. When you arrive to the museum at your selected time you can ask the staff at the admissions staff about applicable reduced-price admission rates.

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