Museum Vision and Mission:
MOHAI is treasured locally and respected nationally as a vibrant resource where history inspires us to be our best, individually and collectively. By collecting and preserving artifacts and stories of our diverse history, MOHAI highlights our regional tradition of innovation and imagination. Through compelling exhibits, scholarship, education, public programs, and community engagement, MOHAI bridges the past, present, and future. MOHAI is a place and a community of people with histories of successes and failures that: bind us together; amuse, disturb, and inspire us; inform and guide us; and deepen our connection with our heritage.
Position Title: Development and Membership Coordinator
Reports to: Sr. Manager, Membership and Annual Fund
Location: MOHAI Resource Center at Georgetown
Classification: Non-Exempt, Full-time, Hourly
Benefits include: Medical and dental insurance and eligible for participation in 403 (b) savings plan
The Development and Membership Coordinator is responsible for administrative support to the development and membership program teams and is integral to the overall success and smooth operations of fundraising and membership at MOHAI. This includes donor and membership gift processing, acknowledgements, membership fulfillment and renewals, data entry, and reporting. This position supports all aspects of the Individual Giving, Annual Fund, and Membership programs. The Development and Membership Coordinator reports to the Sr. Manager, Development and Annual Fund and is a member of the Marketing & Communications Department.
- Responsible for implementing special individual donor appeals and e-campaigns (GiveBig, Giving Tuesday, etc.), with strong customization and appeal. Work with managers and MOHAI’s design staff, as well as printers and mail-fulfillment vendors as needed.
- Work to deliver exceptional internal service (phone and email) for the Development and Marketing teams. Communicate all issues and respond as appropriate.
- Provide excellent customer service to donors and members, responding promptly to all inquiries (phone, email, written, and on-site at events).
- Report significant donations and ensure timely gift follow-up (thank you calls, acknowledgment letters, receipts, and notes).
- Monitor data integrity for all giving programs in organizational database.
- Ensure that all interactions are culturally responsive, respectful, and based on a foundation of MOHAI’s commitment to inclusion, diversity, equity, and accessibility.
- Efficiently and accurately process all donations and memberships through batch with appropriate program and contribution codes, including matching gifts and soft credits. Run batch reports and provide documentation to Finance Department for monthly reconciliation of contributions.
- Work with the Sr. Manager, Membership and Annual Fund to prepare and execute membership acquisition appeals, membership renewals and to provide assistance with membership fulfillment.
- Work with the Individual Giving Manager to prepare and implement appeals, prepare stewardship materials, and track progress on goals.
- Participate in the planning, implementation, and support for various donor and member programs and special events, especially the annual History Makers Gala, including but not limited to RSVP, registration, follow-up, procurement of in-kind donations and post-event reports, etc.
- Oversee and implement efficient systems for data entry, performing data updates, gift processing, donor acknowledgement, and portfolio management.
- Utilize iWave and other resources to provide prospect information to Director of Development, Sr. Manager, Membership and Annual Fund, and Individual Giving Manager, in support of major gift and planned gift solicitations.
- Provide administrative support for monthly Development and Marketing Committee meetings.
- Assist with the creation of development queries, monthly and ad hoc reports (metrics, dashboards, prospect lists), and mailing lists. Assist in maintenance of membership and annual giving reports.
- Work with the Membership, Development and Finance Departments to ensure data accuracy and monthly reconciliation.
- Work with Donor Events Manager to track, enter in Blackbaud/Altru, and acknowledge In-Kind gifts.
- Perform general development administrative tasks, filing, etc.
- Other duties as assigned.
- Minimum two years of development/fundraising/membership experience, preferably with a nonprofit organization.
- Demonstrated ability to work accurately and effectively with donor databases with a high degree of accuracy (Blackbaud/Altru preferred, and Greater Giving for donor event support).
- Professional communication skills and phone manner with a dedication to excellent customer service and donor satisfaction.
- Strong self-motivation and the ability to work independently and as a contributing team member.
- Commitment to maintain confidentiality.
- Experience with annual appeals and special events an asset.
- Proficient with Microsoft Office Suite.
- Ability to work evening and weekend hours as needed.
- Enthusiasm for MOHAI’s exhibits, programs, and mission.
For more than 60 years, MOHAI has been dedicated to enriching lives by preserving, sharing, and teaching the diverse history of Seattle, the Puget Sound region and the nation. With a collection of nearly 4 million artifacts, photographs, oral histories and archival items, and an expansive schedule of exhibits and programs, MOHAI is the region’s premier history center. MOHAI operates a dramatic and award-winning museum in Lake Union Park in Seattle’s vibrant South Lake Union neighborhood, and a Resource Center in Seattle’s Georgetown neighborhood. MOHAI also hosts the Bezos Center for Innovation, focusing on the history and future of innovation in the Puget Sound region.
MOHAI is accredited by the American Alliance of Museums, and is an official affiliate of the Smithsonian Institution. For more information, please visit www.mohai.org
Please e-mail letter of interest, resume, and three references to: Human.Resources@mohai.org
No phone calls, please.
MOHAI is a 501(C)3 Organization and an Equal Opportunity Employer.